The Americans with Disabilities Act (ADA) protects individuals from discrimination based on disability in the services and/or facilities of the Midland International Air & Space Port. Midland International Air & Space Port is committed to a policy of nondiscrimination.

Complaints

Midland International Air & Space Port has established a Complaint Procedure to be used by persons who allege discrimination based on disability in the receipt of the Airports’ services or service providers of the Midland International Air & Space Port.

The complaint should be submitted by the complainant as soon as possible, but no later than 90 calendar days from the date of the alleged incident. A separate ADA complaint should be filed for each alleged act of discrimination.

Complaints should be submitted in writing to the Midland International Air & Space Port ADA Program Coordinator. The complaint can be submitted either through mail or email:

Coordinator

Justine Ruff

Director/ADA Coordinator

City of Midland, Department of Airports

P.O. Box 60305

Midland, Texas 79711

jruff@midlandtexas.gov

If a complaint is initially made by phone, it must be supplemented with a written complaint. Accommodation will be provided upon request to individuals unable to file a written complaint due to disability. Upon request, Midland International Air & Space Port will make available language assistance for persons with limited English proficiency as necessary to file a complaint.

Complaint Process

When a complaint is received, the ADA Program Coordinator or their designee will, at a minimum:

Maintains a record of the complaint.

Conducts a preliminary review.

Attempts to provide a resolution.

When a complaint is filed with Midland International Air & Space Port, the ADA Program Coordinator or their designee will conduct an initial review to determine whether the complaint contains sufficient information and whether the Airport is the appropriate entity to address it.

Records

The ADA Program Coordinator or their designee shall maintain a log of ADA complaints received, which shall include the date the complaint was filed, a summary of the allegations, the status of the complaint, and actions taken in response to the complaint. Reasonable measures will always be taken to protect confidential information to the extent permitted by the law.