Midland International Air & Space Port is committed to a policy of nondiscrimination in the conduct of their business, including their Title VI responsibilities, and to the delivery of equitable and accessible airport services. Midland International Air & Space Port recognizes its responsibilities to the communities in which it operates and to the society it serves. It is the policy of Midland International Air & Space Port that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination in the receipt of its services on the basis of race, color, sex, creed/religion, age, national origin, or any other federally protected category as protected by Title VI of the Civil Rights Act of 1964, as amended.

Complaints

Midland International Air & Space Port has established a Complaint Procedure to be used by persons who allege exclusion of participation, denial of benefits, or subjection to discrimination based on race, color, sex creed/religion, age, or national origin in the receipt of the Airports’ services or related benefits. Individuals who feel they have been subjected to discrimination are required by federal regulations to submit the complaint no later than 90 calendar days from the date of the alleged incident.

Complaints should be submitted in writing to the Midland International Air & Space Port Title VI Program Coordinator. The complaint can be submitted either through mail or email:

Coordinator

Michael Carrillo

ACDBE/DBE/Title VI Coordinator

City of Midland, Department of Airports

P.O. Box 60305

Midland, Texas 79711

mcarrillo@midlandtexas.gov

Individuals are not required by federal regulations to file a complaint in this manner but may file complaints directly with the appropriate outside agency, such as the U.S. Department of Transportation, or the Federal Aviation Administration at:

Federal Aviation Administration

Office of Civil Rights, ACR-1

800 Independence Avenue, S.W.

Washington, DC 20591

If a complaint is initially made by phone, it must be supplemented with a written complaint. Accommodation will be provided upon request to individuals unable to file a written complaint due to disability. Upon request, Midland International Air & Space Port will make available language assistance for persons with limited English proficiency as necessary to file a complaint.

Complaint Process

When a complaint is received, the Title VI Program Manager will, at a minimum:

The Program Manager maintains a record of the complaint.

The Program Manager conducts a preliminary review.

The Program Manager attempts to provide a resolution

The Program Manager forwards a copy of the complaint and resolution efforts to the FAA.

When a complaint is filed with Midland International Air & Space Port, the Title VI Coordinator will conduct an initial review to determine if the complaint has sufficient information, and if the Airport is the appropriate entity to address the complaint. For a Title VI appropriate complaint, the Title VI Program Manager will promptly request the complainant to submit any additional information within thirty (30) days. If the information is not submitted, the Title VI Program Manager will close the complaint, unless a satisfactory explanation is provided as to why additional time is needed. If the complaint has sufficient information to move forward for investigation, the Title VI Program Manager will notify the complainant in writing that the complaint is moving forward.

Receipt of additional relevant information and/or simultaneous filing of a complaint with an external entity may expand the timing of the complaint resolution. Any extension of time will be communicated to the complainant in writing.

If a complainant wishes to withdraw their complaint, they must state such in writing. Investigative activity will cease and notice of the complaint withdrawal will be logged and forwarded to the FAA. 

Records

The Title VI Program Coordinator shall maintain a log of Title VI complaints received, which shall include the date the complaint was filed, a summary of the allegations, the status of the complaint and actions taken in response to the complaint. Reasonable measures will always be taken to protect confidential information to the extent permitted by the law.